Complaints

If you have any concerns about the services IHC provides, please tell us so we can act on it. This includes our services provided by IDEA Services and Accessible Properties. If you are worried about something, talk it over with one of our staff. The person you talk to will take responsibility for handling the problem, or will make sure it is handled by someone who can deal with it.

What you can expect

We will:

  • treat your concern seriously
  • try and resolve it quickly and fairly
  • keep you informed about what we intend to do and how long it will take, if we cannot resolve it within five working days
  • discuss the outcome with you
  • accept complaints in any form
  • welcome any support people you may wish to bring to meetings.

Taking things further

If things are not getting dealt with, you should take your concerns to the Area or Regional Service Manager.

If you are still not happy, take your concerns to the General or National Manager.

Going to someone outside IDEA Services or IHC

You can take your concerns to the Health and Disability Commissioner. It has advocates who can help you. These people are independent and provide a free service to people using health or disability support services. They help to resolve specific complaints.

Find out more:

If you have any concerns, please call IHC toll free on 0800 442 442 or contact your IDEA Services area office.

More information about the Complaints Process

Things you might be interested in

IDEA Services

IDEA Services provides support for people with an intellectual disability.

About Us

IHC is NZ's largest provider of services to people with intellectual disabilities. 

Contact Us

IHC has offices throughout New Zealand, contact your local area office.